PBX Plus Full Review
PBXPlus is a product from InVox, whose other products include ClickDesk and FaxDesk. They offer the latest generation of business phone systems specially designed for small and medium sized companies. Businesses can design and build advanced phone systems and IVR systems within minutes by using the fastest and easiest web tools available. The service is cloud-based to allow businesses to scale extensions or expand the capacity of their phone system at any time with just a click.
The company is headquartered in Sunnyvale, California, and has another office in Punjagutta, Hyderabad, AP, India.
Features
PBXPlus offers a full suite of features to give your company a professional image, without the high cost of traditional phone systems. You get unlimited call forwarding to Skype and Gtalk, access to phone numbers in over 40 countries, simple pricing and all of the features you would expect from a fortune 500 business phone system, including:
- Enhanced voice mail – create unlimited voice mail boxes and receive email notifications
- Auto-attendant with unlimited extensions
- Greetings – customizable greetings with important information such as business hours or special offers
- Text to speech – create your own greeting or use the text to speech feature with more than 25 languages to choose from
- Screen calls – prompt callers to give their name and reason for calling
- Call recording – calls can be recorded and replayed online
- Music on hold – you choose your own music to play while customers are on hold
- Dial by name – callers are able to select which extension they wish to call
- Compatible with any phone – use a landline or mobile device in your country, or VoIP, Skype or Google Talk
- Simultaneous calling – take up to 5 calls at once without any busy signals
- Unlimited testing – try your phone system before you buy, test all features as much as you like
Customer Support
You can reach customer support by phone or email, or access their high quality live chat feature. PBXPlus also offers an extensive FAQ section and knowledge base. Additionally, you can see what customers are saying by following the company’s Twitter feed.
Plans and Pricing
The company offers a 60 day money back guarantee. You can also try the system for free for 30 days before you buy, and no credit card is required.
125 minutes
- $9.99 per month
- Shared numbers
- Dedicated number – local and toll free in US
- Push2Call VoIP-Phone
- Email support and uptime guarantee
500 minutes
- $24.99 per month
- Shared numbers
- Dedicated number – local and toll-free in US
- Push2Call VoIP-Phone
- Email support and uptime guarantee
2000 minutes
- $49.99 per month
- Shared numbers
- Dedicated number in 40 countries
- Push2Call VoIP-Phone
- Phone and email support, and uptime guarantee
3,000 minutes
- $99.99 per month
- Shared numbers
- Dedicated number
- Push2Call VoIP-Phone
- Know your caller plugin – your customers are greeted by name and you can transfer calls between employees and leave notes for calls
- Phone and email support, and uptime guarantee
All plans include all of the most common features, one professional-artist greeting and call forwarding to any phone. You also get a shared number – PBXPlus maintains a large inventory of shared numbers in various countries. This means that customers can call a local number and enter a global extension to reach your business.
Ease of Use
The phone system is very straightforward and easy to use. You can sign up online in less than a minute and begin using the system right away, or take advantage of the unlimited testing until you are comfortable with all of the features.
Pros
PBXPlus provides enterprise grade service at affordable prices. You don’t have to sign a long term contract, and you can cancel your service at any time. Visitors to your website can call you directly from their browser, making it easier for you to be reached, and thereby increasing your sales potential. You can add the other products offered by InVox to give your company a fully integrated and professional image. And they guarantee a 99.5% uptime.
Cons
PBXPlus doesn’t offer conference calling or internet fax services. Their prices are bit higher than some of their competitors.
Conclusion
PBXPlus is a full featured business phone system that offers high quality features to help your company run smoothly. The prices may seem a bit higher than some of the competition, for example, many companies offer more than 125 minutes for $9.99. However, these companies don’t have as many features included in the price. You can try the service for free for 30 days to see if it is the right phone system for your needs. The system is completely scalable and cloud-based, so it can grow with your business without the need for complicated or expensive hardware upgrades.
