The Real PBX Full Review
The Real PBX (TRB) had been a leading provider of cloud hosting services since 2004. Services the company provides include hosted PBX-VOIP, cloud computing and hosted applications. As part of Real Time Cloud Services, LLC, TRB provides hosting solutions to businesses around the world. They provide live technical support and use the latest cutting edge technology. The Real PBX strives to provide phone services superior to any other PBX systems on the market.
The cost effective services and solutions are customer oriented and flexible, so that they can be completely customized to suit your needs. You get reliable, state of the art technology, with crystal clear voice quality, and all the features you need to present a large business image, at affordable prices. Try the system free for ten days, before you buy.
Features
- Click to call
- Call blast
- Fax to email
- Find Me/Follow Me
- Voice mail
- Call waiting
- Call forwarding
- Voice mail Transcription
- Repeat dialing
- 3 Ways Calling
- Call Forwarding
- Dialing by name or extension
- Automated call allocation
- Tailored messages played to callers
- Music on hold
- Call screening
- Auto-reception with several virtual extensions
- Automatically forward calls to voice mail
- Conferencing – scheduled or spur of the moment
- Toll free number or vanity toll free number
- Call recording – record incoming or outgoing calls
- E911 emergency calling
- Softphone
- Unlimited calling
Easy Setup
Setting up The Real PBX system is painless and extremely simple. Simply point and click, and in just a few minutes the entire system up and running. The business phone systems can be customized to suit your needs, and are geared towards ease of use. Easily connect multiple offices, slash your phone bills and present your company as a big business, without the huge initial costs of installing a typical phone system. You can add more users and more extensions at any time.
Customer Support
The Real PBX website offers live chat help around the clock, except on weekends – on weekends you have to submit a support email ticket. As soon as you enter the site, the help bubble appears with a live person ready and willing to answer any question you may have. The 99.99% uptime guarantee includes live support, so even if a problem arises in the middle of the night, they are there to help. For less urgent problems you can send an email support ticket or search the extensive FAQ section. In a real emergency, you can call the company directly, anytime.
Check out their blog for the latest news about the company and PBX in general.
Plans and Pricing
The company has performed an in-depth analysis of the needs of the average customer to create plans to suit most needs. You can try any plan for free for ten days to decide if it is the right one for your business.
Start Up Plan – $9.95 per month
- 3 extensions
- 1 local or toll free US number
- Desktop softphone
SOHO Plan – $39 per month
- 15 extensions
- 2 local or toll free US numbers
- Desktop softphone
SOHO Plus Plan – $95 per month
- 45 extensions
- 3 local or toll free US numbers
- Desktop softphone
Enterprise Plan – $175 per month
- Unlimited extensions
- 4 local or toll free numbers
- Desktop softphone
Additional extensions can be added to any plan for $4.95 each. You can create your own custom plan, to better suit your needs. All plans include all of the advanced features offered by the company, even the live chat and phone support. Many companies will only offer these services to customers on higher priced plans, or for an additional fee.
Pros
The Real PBX is completely scalable, so you can add or subtract users whenever you need. The service is flexible and locations can be changed, hassle free. The system comes with a 99.99% uptime guarantee. You can keep your existing phone numbers, and plans are an easy to manage flat fee, with unlimited calling and faxing. There is no expensive equipment to buy or maintain, and you can connect to your service anytime, anywhere.
Cons
There doesn’t seem to be anything less than superior about this company. The Real PBX offers a ten day free trial, all the features you need and a 99.99% uptime guarantee, all at a great price.
Conclusion
The Real PBX has been in the cloud services industry nearly since the beginning, so they have a lot of experience. They care about their customers, and provide everything a business could want in a professional phone system. As part of Real Time Cloud Services, LLC, you know the company won’t disappear overnight. This is a company you can rely on for all of your business phone needs. And with a ten day free trial, it’s worth a look.
